After the sale
Your PC. Our Support.
We don't disappear once your computer is built. Every TailorBuilt computer includes one year of complimentary troubleshooting for covered issues.
What troubleshooting can include
- Troubleshooting problems related to the original build
- Initial driver and configuration issues
- Diagnosing unexpected crashes or performance problems
- Assistance identifying possible hardware failures
- Guidance on applicable manufacturer warranty processes
What it isn't
Troubleshooting is help diagnosing and resolving issues — not a comprehensive parts-replacement warranty. Hardware warranties are subject to applicable manufacturer terms and any separate written commitments made by TailorBuilt.
- Free replacement components or an automatic hardware warranty
- Free on-site repairs
- Damage from accidents, misuse or later modifications
- Unlimited repairs or 24/7 technical support
How support works
Support is primarily remote — by email or a scheduled call. Our team will review your request and follow up to work through it with you.