Effective date: October 30, 2026
Services offered now: free consultations, build questionnaires, personalized PC recommendations and written quotes, which customers may review and approve online. Approving a quote does not collect payment, and we are not currently accepting payments, purchasing components or placing customer orders.
Future paid-order services: provisions about payments, component purchasing, assembly, delivery, shipping, returns and warranty coverage describe how paid orders will be handled once those services begin. They do not apply until a paid order exists.
1. Custom-Built Computers
Each computer is assembled to an individually approved configuration.
Because components are purchased for a specific order, returns for a change of preference are handled according to the agreed order terms and applicable law.
This policy does not limit customer rights concerning defective, damaged, incorrectly supplied, or misrepresented products.
2. Incorrect or Defective Orders
Customers should contact hello@tailorbuiltcomputers.com promptly if a computer arrives with missing components, incorrect specifications, physical damage, or a functional defect.
TailorBuilt Computers will review the issue and arrange an appropriate remedy, which may include troubleshooting, repair, replacement, or refund as required by the applicable warranty and law.
3. Local Delivery and Pickup
Customers will receive an estimated fulfillment date after their order is confirmed. Fulfillment and delivery dates are estimates, not guarantees.
At handoff, customers should inspect the computer and report any visible damage or missing accessories.
4. Shipping
For shipped orders, TailorBuilt Computers will use protective packaging appropriate for computer systems and provide tracking information when available.
Customers should retain the packaging and document any visible shipping damage.
TailorBuilt Computers will assist with shipping damage claims and applicable remedies. Carrier claims do not eliminate the customer's rights against TailorBuilt Computers, and customers do not automatically assume responsibility for shipping damage.
5. Delays
Component shortages, supplier delays, or unexpected testing issues may affect fulfillment timelines.
If a significant delay occurs, TailorBuilt Computers will notify the customer and explain available options, including any cancellation or refund rights.