Effective date: October 30, 2026
Services offered now: free consultations, build questionnaires, personalized PC recommendations and written quotes, which customers may review and approve online. Approving a quote does not collect payment, and we are not currently accepting payments, purchasing components or placing customer orders.
Future paid-order services: provisions about payments, component purchasing, assembly, delivery, shipping, returns and warranty coverage describe how paid orders will be handled once those services begin. They do not apply until a paid order exists.
1. Coverage Period
TailorBuilt Computers provides one year of complimentary troubleshooting support beginning on the date the completed computer is delivered or made available for pickup.
2. Included Troubleshooting
Covered assistance includes reasonable remote troubleshooting of issues involving the original PC configuration, assembly, initial setup, and hardware compatibility.
Support is provided through hello@tailorbuiltcomputers.com.
3. Assembly Workmanship
For one year from delivery, TailorBuilt Computers will address defects caused by its original assembly workmanship without charging additional labor for covered corrective work.
This commitment is separate from applicable component manufacturer warranties and does not limit statutory consumer rights.
Complimentary coverage is not a promise of unlimited free replacement parts or repairs for customer-caused damage. Covered workmanship corrective labor and any remedies required by applicable law remain protected.
4. Component Manufacturer Warranties
Individual components may carry separate manufacturer warranties with different coverage periods and conditions.
TailorBuilt Computers will provide available component warranty information and assist customers in identifying appropriate warranty procedures.
A manufacturer's warranty does not replace any legal obligations TailorBuilt Computers may have as the seller.
5. Exclusions From Complimentary Support
Complimentary troubleshooting does not ordinarily include problems caused by accidental damage, liquid exposure, unauthorized hardware modifications, malware, unsupported third-party software, or customer-installed components.
Such issues may be eligible for separately quoted paid support.
Exclusions do not apply where the problem was caused by TailorBuilt Computers' workmanship or where applicable law requires coverage.
6. How to Request Support
Customers should contact hello@tailorbuiltcomputers.com with their order number, a description of the problem, and any relevant photos or error messages.
TailorBuilt Computers will evaluate the issue and explain the next troubleshooting or repair steps.
7. Legal Rights
This policy does not exclude or restrict rights or remedies that cannot legally be waived.